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IT Support Apprentice (VA/245780)OverviewReference Salary Job Location Job Type Possible Start Date Closing date
IT Resource Provision - Hardware-related tasks: - Help staff set up ICT equipment, including laptops, projectors, amplifiers, and interactive whiteboards - Carry out maintenance tasks, e.g. upgrading and maintaining staff laptops/desktops, cleaning equipment, replacing toner and drum cartridges in printers - Complete routine tasks, e.g. filling printers with paper, monitoring the equipment loan system, daily setup of ICT rooms - Perform fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaising with external support agencies (RM, Capita, HP, Dell, Tasc Software, Cunninghams) to resolve faults quickly - Install and set up new equipment such as laptops, desktops, projectors, digital cameras, scanners, printers, and video editing equipment - Support staff and students in the use of ICT resources (laptops, projectors, digital cameras, camcorders, biometric systems) - Support staff and students with the virtual server environment and online systems, including O365 IT Resource Provision - Software-related tasks - Install and configure new/upgraded software - Produce user guides and provide training and ad-hoc instruction to staff - Monitor and maintain software, e.g. internal internet filtering software ICT Support - Maintain a logging system for support requests from staff and pupils - Ensure support calls with external companies (hardware and software issues) are logged and work with external support engineers to resolve them - Provide technical assistance at extra-curricular events - Manage printing resources across the Academy - Create new user accounts and assign appropriate permissions - Assign and reset staff and pupil passwords - Provide support in the use of media, e.g. recording classes and events - Maintain inventories, asset records, and security marking of ICT equipment - Support evening events at the Academy - Ensure all desktops, laptops, visualisers, and projectors are working and well maintained - Carry out daily audit checks on equipment, ensuring the whole school is covered weekly Contact informationApprenticeships Training |